Watch On Demand

November 13, 2024 | New York, NY

The Business Value of AI

AI is poised to transform the way we work. This much is known. What most businesses are grappling with is how to accrue ROI from AI investments through meaningful enterprise-wide efficiencies, solving business problems like supply chain stability, and delighting their customers – in a way that is scalable, safe and affordable.

While most of the excitement around generative AI has been in the consumer sector, much has been learned about the commercial uses of this powerful new technology. Early adopters have learned that AI powered tools can vastly improve productivity, and therefore profitability.

This briefing will gather business and technology executives to share their experiences and provide insight into their strategies for deploying AI that achieves a desirable ROI. The overall result is a stronger, more nimble business, better equipped to win in a challenging and dynamic market.

Key takeaways include:

Strategies for implementing AI that lead to ROI
Ensuring scalability and safety, as well as affordability
Lessons learned from successful implementations and any pitfalls encountered along the way

New York
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November 13 - Wednesday

3:30 pm

Registration & Networking

4:00 pm

The Business Value of AI - New York

4:00 PM EST – Welcome Remarks

  • Lisa Mateo, Business Correspondent, Bloomberg

4:05 PM EST –  Sponsor Opening Remarks

  • Dave MacDonald, General Manager, US Industry Market, IBM

4:10 PM EST – Creating a World-Class IT Organization

As P&G’s Chief Information Officer, Seth Cohen designs the company’s digital transformation strategy to improve the consumer experience and deliver business growth. In addition to leveraging cutting-edge technologies to transform the retail space and advance internal processes, Seth has a proven track record for building world-class IT functions and developing top talent to become future industry leaders.

  • Seth Cohen, Chief Information Officer, Procter & Gamble
  • Moderator: Lisa Mateo, Business Correspondent, Bloomberg

4:30 PM EST – Optimizing Customer Service With AI Assistants

Customer service is too often expensive for companies and frustrating for customers, resulting in a lose-lose instead of a win-win scenario. These panelists share how they’ve integrated AI tools into their customer service operations – from self-service to agent assist – and the transformative (and measurable) effect it’s had on their businesses.

  • Hari Gopalkrishnan, Chief Information Officer and Head of Consumer, Business & Wealth Management Technology, Bank of America
  • Jody Kalmbach, Group Vice President, Product Experience, The Kroger Co.
  • Ravi Radhakrishnan, Chief Information Officer, American Express Company
  • Moderator: Lisa Mateo, Business Correspondent, Bloomberg

4:55 PM EST – IBM Sponsor Spotlight: The Rules of AI ROI

  • Gary Kotovets, Chief Data & Analytics Officer, Dun & Bradstreet
  • Moderator: Edward Adams, Editor, Bloomberg Media Studios

5:05 PM EST – Leveraging AI to Improve Productivity & Profitability

These panelists share how AI enabled their companies to transform how work gets done – improving productivity, performance, and profit margins. The discussion includes implementation best practices and ROI achieved.

  • Magesh Bagavathi, Senior Vice President & Global Head of Data, Analytics & AI, PepsiCo
  • Yao Morin, Chief Technology Officer, JLL
  • Moderator: Mandeep Singh, Global Head of Technology Research, Bloomberg Intelligence

5:25 PM EST – Customers are the Reason

As Chief Executive Officer for Verizon’s consumer unit, Sampath serves the largest consumer customer base in the U.S., with over $134B in total revenue (2023). Finding new ways to connect, empower and add meaningful value to customers’ lives is his daily mission. Sampath will describe how Verizon Consumer is leveraging AI to elevate the customer experience and how he keeps the customer in focus while implementing the latest technologies.

  • Sowmyanarayan Sampath, CEO, Verizon Consumer
  • Moderator: Mandeep Singh, Global Head of Technology Research, Bloomberg Intelligence

5:45 PM EST – Closing Remarks, Networking Reception Begins

Sponsor

IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.