October 8, 2024 | Los Angeles, CA
The Business Value of AI
AI is poised to transform the way we work. This much is known. What most businesses are grappling with is how to accrue ROI from AI investments through meaningful enterprise-wide efficiencies, solving business problems like supply chain stability, and delighting their customers – in a way that is scalable, safe and affordable.
While most of the excitement around generative AI has been in the consumer sector, much has been learned about the commercial uses of this powerful new technology. Early adopters have learned that AI powered tools can vastly improve productivity, and therefore profitability.
This briefing will gather business and technology executives to share their experiences and provide insight into their strategies for deploying AI that achieves a desirable ROI. The overall result is a stronger, more nimble business, better equipped to win in a challenging and dynamic market.
Key takeaways include:
Strategies for implementing AI that lead to ROI
Ensuring scalability and safety, as well as affordability
Lessons learned from successful implementations and any pitfalls encountered along the way
October 8 - Tuesday
Registration and Networking
The Business Value of AI - Los Angeles
4:00 PM PST – Welcome Remarks
- Lisa Mateo, Business Correspondent, Bloomberg
4:05 PM PST – Sponsor Opening Remarks
- Brian Fallon, Vice President, Data, AI & Automation, IBM
4:10 PM PST – Optimizing Customer Service with AI Assistants
Customer service is too often expensive for companies and frustrating for customers, resulting in a lose-lose instead of a win-win scenario. These panelists share how they’ve integrated AI tools into their customer service operations – from self-service to agent assist – and the transformative (and measurable) effect it’s had on their businesses.
- Nikki Katz, Head of Digital, Bank of America
- Scott Zoldi, Chief Analytics Officer, FICO
- Moderator: Lisa Mateo, Business Correspondent, Bloomberg
4:30 PM PST – IBM Sponsor Spotlight: The Rules of AI ROI
- Panos A. Panay, President, The Recording Academy
- Moderator: Edward Adams, Editor, Bloomberg Media Studios
4:40 PM PST – AI-Powered Operational Efficiencies
As an EVP of a $238.64 billion company, Dan Durn and his colleagues at Adobe are always looking to work faster while improving accuracy and providing a seamless high-quality experience for internal and external customers. Dan will share how AI enables Adobe to optimize operations while enhancing the customer experience.
- Dan Durn, Chief Financial Officer & Executive Vice President, Finance, Technology Services and Operations, Adobe
- Moderator: Lisa Mateo, Business Correspondent, Bloomberg
5:00 PM PST – Leveraging AI to Improve Productivity and Profitability
These panelists share how AI enabled their companies to transform how work gets done – improving productivity, performance, and profit margins. The discussion includes implementation best practices and ROI achieved.
- Patrick Dey, Vice President, Chief Data Officer, Rockwell Automation
- Desirée Gosby, Vice President, Emerging Technology, Walmart
- Ashok Srivastava, Senior Vice President & Chief Data Officer, Intuit
- Moderator: Shirin Ghaffary, Reporter, Bloomberg
5:25 PM PST – Unlocking Value Throughout the Enterprise
Kedar Kondap, Qualcomm’s SVP & GM of Compute, joins us to discuss how businesses can harness the power of AI using cutting-edge tech to transform the enterprise space. He will delve into how innovations like the AI PC are set to redefine workforce productivity, privacy and security.
- Kedar Kondap, Senior Vice President & General Manager, Qualcomm
- Moderator: Shirin Ghaffary, Reporter, Bloomberg
5:45 PM PST – Closing Remarks, Networking Reception Begins
Sponsor
IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.