May 25, 2022 | Raleigh, NC
Intelligent Automation: Creating the Workforce of The Future
The Bloomberg Intelligent Automation Roadshow takes a deep dive into creating the workforce of the future. From mass relocations to mass resignations to massive changes in work processes, the future of work continues to change rapidly. To meet the demands of these changes — from both employees and clients — businesses are turning to technology solutions, and in particular to automation bolstered by AI. Digital solutions have always allowed workers to accomplish more with less, but while the digital transformations of the past few years were focused on mitigating shortages in labor and skills, the future is about using automation intelligently to actively close those gaps.
Raleigh, North Carolina is known as a hub for advanced companies doing cutting-edge work in CleanTech, Advanced Manufacturing, and Life Sciences. These industries and others are integrating intelligent automation into the workflow to help with planning, predict customer needs, and alert workers to potential performance issues, for just a few examples.
May 25 - Wednesday
Intelligent Automation: Creating the Workforce of the Future
8:00 AM – Registration and Networking Breakfast
9:00 AM – Welcome Remarks
- Janet Wu, Anchor & Reporter, Bloomberg
9:05 AM – Panel Discussion: Transforming the Enterprise for Optimal Efficiency
Companies across all sectors are leveraging the latest advancements in automation and AI to create seamless workflows between job functions and lines of business. These business and IT professionals will share how they have transformed their operations to break down silos and optimize efficiency.
- Troy Bryenton, Vice President, Information Technology, Syneos Health
- Jerry Cuomo, Vice President, Chief Technology Officer, IBM Technology and Consulting
- Amy Lewis, Senior Director, Office of the Chief Technology Officer, DICK’S Sporting Goods
- Agam Upadhyay, SVP, Chief Technology Officer, GSK
- Moderator: Brody Ford, Reporter, Bloomberg News
9:35 AM – IBM Sponsor Spotlight: Is Proactive IT Operations Essential to Fueling Growth Velocity?
When it comes to delivering an uninterrupted customer experience and faster growth, like many industries, the energy sector powers up its IT Operations to be more responsive and efficient even during disruptions. Those IT organizations that have automated their core processes can scale operations with skeleton crews, freeing their IT talent to focus on proactive optimization. Join Trevor Pratt, Lead IT Architect Duke Energy, and Madhu Kochar, VP Product Development IBM Automation, in a discussion about how intelligent automation can redefine IT Operations to enable growth.
- Trevor Pratt, Lead IT Architect, Duke Energy
- Moderator: Madhu Kochar, Vice President, Product Development, IBM Automation
9:45 AM – Panel Discussion: Leveraging AI to Enhance the Customer Experience
While digital transformation is essential to achieve enterprise-wide operational efficiencies, the customer experience remains the ultimate competitive advantage. Companies that excel in providing accurate, timely service to customers win the market. The panelists for this discussion will share how AI is enabling an optimal experience for their customers.
- Joshua Bomba, Chief Information Technology Officer, State Employees’ Credit Union
- Bryson Koehler, Chief Product, Data, Analytics & Technology Officer, Equifax
- Moderator: Janet Wu, Anchor & Reporter, Bloomberg
10:10 AM – Case Study: Truist
Diana Lee Caplinger joins us to share Truist’s intelligent automation journey, including specific use cases and outcomes, and where she sees possible additional applications for this technology.
- Diana Lee Caplinger, Executive Vice President, Head of Enterprise Enablement & Intelligent Automation, Truist
- Moderator: Janet Wu, Anchor & Reporter, Bloomberg
10:30 AM – Closing Remarks
Sponsor
IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.