The telecom sector is depended on by millions of customers to deliver an uncompromising service, whilst being reliable guardians of our personal data. Trust is the currency for both maintaining a loyal customer base and for enabling future revenue growth through the lure of a dependable reputation. In an immensely competitive landscape, what can telcos do to win, develop and build on this trust from its customers? And when trust is established, how can telcos then spring forward to capitalize on the business opportunities that are being facilitated by 5G, IOT and AI?

New products, services, business models and entire industries are being born as 5G provides a huge leap forward in speed, capacity and connectivity. Our multi-stakeholder panel will discuss the cross-industry collaboration that is taking place across the 5G ecosystem to create profitable new business models and pinpoint use cases that are starting to revolutionise their sectors. We will delve into how AI-driven services, powered by 5G, are set to multiply through the intelligent use of smart data and what new capabilities we can expect to see in the near future.

Since 2015, the UN’s 2030 Agenda has set the goal of shared prosperity in a sustainable world. In 2016 the Paris Agreement spelled out the importance of preventing a rise of global temperatures. Now, with a decade to go until the year 2030, and the impending acceleration of millions of intelligently connected mobile devices driven by 5G, how do we ensure the 5G revolution is managed sustainably? Our panel will discuss how the 5G network can run efficiently whilst also opening the door to broader positive social impact – such as improving the efficiency of energy networks, transport and smart cities.