Watch On Demand

May 2, 2024 | Chicago, IL

The Business Value of AI

AI is poised to transform the way we work. This much is known. What most businesses are grappling with is how to accrue ROI from AI investments through meaningful enterprise-wide efficiencies, solving business problems like supply chain stability, and delighting their customers – in a way that is scalable, safe and affordable.

While most of the excitement around generative AI has been in the consumer sector, much has been learned about the commercial uses of this powerful new technology. Early adopters have learned that AI powered tools can vastly improve productivity, and therefore profitability.

This briefing will gather business and technology executives to share their experiences and provide insight into their strategies for deploying AI that achieves a desirable ROI. The overall result is a stronger, more nimble business, better equipped to win in a challenging and dynamic market.

Key takeaways include:

  • Strategies for implementing AI that lead to ROI
  • Ensuring scalability and safety, as well as affordability
  • Lessons learned from successful implementations and any pitfalls encountered along the way
Chicago
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May 2 - Thursday

4:30 pm

Registration and Networking

The Business Value of AI - Chicago

Watch the program LIVE https://www.bloomberg.com/live/stream

4:30 PM CDT – Welcome Remarks

  • Lisa Mateo, Business Correspondent, Bloomberg

4:35 PM CDT –  Opening Remarks

  • Marcela Vairo, Vice President, Data & AI, IBM

4:40 PM CDT – Optimizing Customer Service with AI Assistants

Customer service is too often expensive for companies and frustrating for customers, resulting in a lose-lose instead of a win-win scenario. These panelists share how they’ve integrated AI tools into their customer service operations – from self-service to agent assist – and the transformative (and measurable) effect it’s had on their businesses.

  • Christian Mitchell, Executive Vice President & Chief Customer Officer, Northwestern Mutual
  • Szabolcs Paldy, Senior Vice President of Operations, Discover Financial Services
  • Arlie Sisson, Senior Vice President & Global Head of Digital, Hyatt
  • Moderator: Lisa Mateo, Business Correspondent, Bloomberg

5:05 PM CDT – IBM Sponsor Spotlight: The Rules of AI ROI

  • Kenyon Rasheed, CEO & Co-Founder, EDGE3.ai
  • Moderator: Edward Adams, Editor, Bloomberg Media Studios

5:15 PM CDT – Serving Your Internal Customers

Michael Fraccaro is Chief People Officer, Mastercard. As part of the Management Committee, Michael has an enterprise-wide view of the value of AI and how it is being leveraged at Mastercard. Michael sees employees as “customers” – and is using AI technology to meet needs and solve problems – just as Mastercard does for external customers. Michael will share how his HR function has benefitted from technology advancements and share examples of how AI is creating efficiencies and improving experiences for the entire workforce.

  • Michael Fraccaro, Chief People Officer, Mastercard
  • Moderator: Isis Almeida, Chicago Bureau Chief, Bloomberg

5:35 PM CDT – Leveraging AI to Improve Productivity and Profitability

These panelists share how AI enabled their companies to transform how work gets done – improving productivity, performance, and profit margins. The discussion includes implementation best practices and ROI achieved.

  • Debika Bhattacharya, Chief Technology Solutions Officer, Verizon Business
  • Lucian Boldea, President & CEO, Honeywell Industrial Automation
  • Sarah Hoffman, Vice President, AI & Machine Learning Research, Fidelity Investments
  • Wei Li, Vice President & General Manager, AI Software Engineering, Intel
  • Moderator: Anurag Rana, Senior Technology Analyst, Bloomberg Intelligence

6:05 PM CDT – Closing Remarks, Networking Reception Begins

Sponsor

IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.