Watch On Demand

October 19, 2023 | Toronto, ON

Intelligent Automation: Transformation in a Time of Uncertainty

Companies large and small are faced with an uncertain economy brought about by rising prices, higher wages and fears of shrinking growth rates. This Bloomberg Intelligent Automation Roadshow takes a deep dive into the ways in which organizations can not only offset economic pressures but thrive by implementing intelligent automation systems that enhance operational efficiencies and stakeholder value.

Most organizations know that automation is critical to their long-term success. Much of their early investment has been in digital solutions that allow workers to accomplish more with less. What’s next? A higher level of automation orchestrated across both business lines and IT that integrates with existing systems and cultures to provide intelligent workflows. The result: Scalable architectures, improved worker productivity and more resilient systems.

The keys to success:

  • Gaining the insights required to launch automation projects with demonstrable ROI
  • Using tools to analyze processes and bottlenecks so that new projects can be successfully defined, implemented, and scaled
  • Treating automated applications as the lifeblood of a business and proactively monitoring and adjusting the requisite resources required
  • Using technology to integrate with existing systems and build workforces of engaged people productively focused on work that truly matters
Toronto
Download Agenda

October 19 - Thursday

3:30 pm

Intelligent Automation: Transformation in a Time of Uncertainty - Toronto

3:30 PM EDT – Registration and Networking

4:00 PM EDT – Welcome Remarks

  • Lisa Mateo, Business Correspondent, Bloomberg

4:05 PM EDT – Opening Remarks

  • Deb Pimentel, General Manager, Technology, IBM Canada

4:10 PM EDT – In Conversation With: Julie Lévesque, Executive Vice President, Technology & Operations, National Bank of Canada

The National Bank of Canada is consistently at the cutting edge in using technology to ensure streamlined operations that result in optimal performance and a delightful customer experience. Julie Lévesque joins us to share how National Bank of Canada creates a culture that adapts new technology efficiently and is always open to innovation.

  • Julie Lévesque, Executive Vice President, Technology & Operations, National Bank of Canada
  • Moderator: Lisa Mateo, Business Correspondent, Bloomberg

4:30 PM EDT – Panel Discussion: Putting Artificial Intelligence to Work

There has been a vast amount of hype and argument around artificial intelligence—it’s hard to know what is rooted in reality. But there’s no debate that successful implementation of this advanced automation technology will be critical to an organization’s long-term success. In this discussion, business and IT executives will separate AI fact from fiction and detail how enterprise-wide artificial intelligence is transforming their organizations.

  • Debbie Gamble, Chief Innovation & New Ventures Officer, Interac
  • Andreas Liris, Chief Information & Technology Officer, Maple Leaf Foods
  • Scott Taylor,  Director General, Digital Enablement, Shared Services Canada
  • Moderator: Sandra Mergulhão, Executive Producer, Bloomberg Television

4:55 PM EDT – IBM Sponsor Spotlight: Operationalize AI for IT, Automate Business Processes and Integrate Applications With IBM Automation

Running a business with efficiency and excellence presents plenty of challenges. After all, how do you turn mountains of data, complex IT systems, and staffing struggles into a more efficient, productive organization? We see companies of all sizes across industries, around the world, turning more and more to intelligent automation to help drive growth and cost savings as they digitally transform themselves. It is important to discover how to make people more productive, and IT systems more proactive. IBM Automation can help you do just that – and more! Join in to see how IBM Automation can help enterprises improve the speed and quality of their applications, optimize IT operations, help create a secure digital ecosystem, and create a stronger, more productive workforce. IBM Automation can help make work less work!

  • Ryan Macaleer, Vice President, AI Ops & Integration, IBM
  • Caren Morrison, Vice President, IT Operations & Site Reliability Engineering, Royal Bank of Canada

5:05 PM EDT – Panel Discussion: Advanced Automation and ROI

Nearly 80 percent of top executives say they’re committed to intelligent automation strategies. But they want to invest in technology that offers observable and quantifiable value. The participants in this panel will offer insights into how they devise advanced automation projects that deliver transformative vs. generic change. The result? Highly predictive projects that can quickly generate concrete cost savings and revenue growth.

  • Marcus Bertagnolli, Senior Vice President, Operational Accounting & IT Solutions, Choice Properties REIT
  • Rohit Chandra, Vice President, I&IT Development & Delivery, Metrolinx
  • Mamta Sethi, Chief Information Officer, Group Functions Technology, Manulife
  • Moderator: Lisa Mateo, Business Correspondent, Bloomberg

5:30 PM EDT – In Conversation With: Jaime Tatis, Chief Insights Officer, TELUS

As one of Canada’s largest conglomerates, TELUS relies heavily on advanced technology, including artificial intelligence, to run its operations and ensure an optimal customer experience.  Jaime will share examples of how TELUS is leveraging technology to drive operational efficiency, enhance the customer experience, and create value for all stakeholders.

  • Jaime Tatis, Chief Insights Officer, TELUS
  • Moderator: Sandra Mergulhão, Executive Producer, Bloomberg Television

5:50 PM EDT – Closing Remarks, Networking Reception Begins

Click here for real-time transcription of this session.  Please excuse any typos.  The final transcription will be available in this page after the event concludes.

Sponsor

IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.