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September 19, 2023 | London, UK

Intelligent Automation: Transformation in a Time of Uncertainty

Companies large and small are faced with an uncertain economy brought about by rising prices, higher wages and fears of shrinking growth rates. This Bloomberg Intelligent Automation Roadshow takes a deep dive into the ways in which organizations can not only offset economic pressures but thrive by implementing intelligent automation systems that enhance operational efficiencies and stakeholder value.

Most organizations know that automation is critical to their long-term success. Much of their early investment has been in digital solutions that allow workers to accomplish more with less. What’s next? A higher level of automation orchestrated across both business lines and IT that integrates with existing systems and cultures to provide intelligent workflows. The result: Scalable architectures, improved worker productivity and more resilient systems.

The keys to success:

  • Gaining the insights required to launch automation projects with demonstrable ROI
  • Using tools to analyze processes and bottlenecks so that new projects can be successfully defined, implemented, and scaled
  • Treating automated applications as the lifeblood of a business and proactively monitoring and adjusting the requisite resources required
  • Using technology to integrate with existing systems and build workforces of engaged people productively focused on work that truly matters
London
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September 19 - Tuesday

4:00 pm

Registration and Networking

4:30 pm

Intelligent Automation: Transformation in a Time of Uncertainty - London

4:30 PM BST – Welcome Remarks

  • Tom Mackenzie, Anchor, Bloomberg Television

4:35 PM BST – Opening Remarks

  • Emmanuel Treny, Vice President for Automation, EMEA, IBM

4:40 PM BST – Panel Discussion: Putting Artificial Intelligence to Work

There has been a vast amount of hype and argument around artificial intelligence—it’s hard to know what is rooted in reality. But there’s no debate that successful implementation of this advanced automation technology will be critical to an organization’s long-term success. In this discussion, business and IT executives will separate AI fact from fiction and detail how enterprise-wide artificial intelligence is transforming their organizations.

  • Amy Challen, Global Head of Artificial Intelligence, Shell
  • Tony Coleman, Chief Technology & Innovation Officer, Temenos
  • Alex Harvey, Chief of Advanced Technology, Ocado
  • Moderator: Tom Mackenzie, Anchor, Bloomberg Television

5:05 PM BST – IBM Sponsor Spotlight: Intelligent Automation: Transforming Work and Customer Experience with AI

Accelerating advances in generative artificial intelligence and automation have changed the way we work and the way we live. For businesses, employee productivity is expected to be the primary driver of economic value of AI adoption, while AI-enabled customer service will deliver personalized, proactive experiences and increased engagement.

Join Ebru Binboga, Director, Data, AI & Automation, IBM UK and Kristen Bennie, former Innovation and Partnerships Director, NatWest, to explore how the rise of AI has resulted in wholesale and generational change in both how work gets done and customer expectations.

  • Kristen Bennie, Innovation & Partnerships Director
  • Ebru Binboga, Director, Data, AI & Automation, IBM UK

5:15 PM BST – Case Study: How Bupa uses technology to make sure that patients’ healthcare experience is as personal, secure and productive as possible

  • Dr. Arun Thiyagarajan, Global Healthcare Transformation Director, Bupa
  • Moderator: Mallika Kapur, Deputy Global Editor, Bloomberg Live Experiences

5:35 PM BST – Panel Discussion: Advanced Automation and ROI

Nearly 80 percent of top executives say they’re committed to intelligent automation strategies. But they want to invest in technology that offers observable and quantifiable value. The participants in this panel will offer insights into how they devise advanced automation projects that deliver transformative vs. generic change. The result? Highly predictive projects that can quickly generate concrete cost savings and revenue growth.

  • Thomas Düecke, Chief Operating Officer, Digital, BT Group
  • Marc Palmer, Chief Technology Officer, T-Systems
  • Kathleen Peters, Chief Innovation Officer, Experian
  • Moderator: Amy Thomson, Technology Team Leader, EMEA, Bloomberg

6:00 PM BST – Closing Remarks, Networking Reception Begins

Sponsor

IBM is a leading global hybrid cloud and AI, and business services provider. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Nearly 3,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and business services deliver open and flexible options to our clients. All of this is backed by IBM’s legendary commitment to trust, transparency, responsibility, inclusivity and service.